We are confident that you will love our products but just incase anything happens or you change your mind we offer a no hassle returns policy on non personalised items. You can return your item(s) at any time within 14 days of receipt and receive a 100% refund no questions asked*
We cannot accept any returns or offer any refunds on our Personalised products once they have entered into production. You will still be liable to pay for 100% of the product costs should you wish to cancel the order.
If the product is faulty, please contact us by emailing email@example.com within 30 days of receipt to arrange a refund. We may require photo evidence before processing the refund. If the refund is accepted we will provide you with a returns address.
We cannot accept any returns or offer any refunds on our Personalised products once they have entered into production. You will still be liable to pay for 100% of the product costs should you wish to cancel the order after production has started.
If you wish to cancel your order, please contact us as quickly as possible quoting your order number and we will make every effort to cancel the order before production has began.
You have a legal right to cancel an order in respect of items which are not personalised or made to your specifications ("bespoke items") and this is set out within our cancellations policy below.
If you have placed an order for a non personalised item and wish to cancel the order, please email us at firstname.lastname@example.org as soon as possible indicating your order number, which item(s) and the number of items to be cancelled, your reason for cancellation and whether you are seeking a replacement or a refund. Please attempt to leave us with a direct contact number.
If your item has already been dispatched then we will be unable to cancel the order and must follow our Returns Policy